It's an ongoing cooperative resource-sharing project that allows Empire State College graduate students, staff and faculty members with appointments of 50 percent or greater to request materials from the University at Buffalo's libraries. UB has the largest research library in the SUNY system, with more than 3.6 million volumes. Collectively, the arts and sciences, health sciences, law and music libraries are ranked among the top 60 research libraries in North America.
Books not available through the University at Buffalo may be purchased for their collection from Amazon.com and shipped to you via UPS as long as you live in the continental 48 states. Articles not available through the University at Buffalo may be borrowed from another institution and delivered electronically, regardless of where you live.
First confirm that the materials you are requesting are not already available to you through the Empire State College library's online collections. You should check our Books page for books and the Journals page for articles before submitting any interlibrary loan request. Give as much information as possible about the materials you are requesting, including:
Borrowers are not charged for using interlibrary loan. The costs are covered by the Empire State College online library.
Users are limited to a maximum of 10 items at a given time. This includes requests in process and items checked out (in your hands or in transit). We cannot raise your quota.
The quota has been lowered from 15 to 10 as of 11/15/17, because of budget limitations. The purpose of this restriction is to make sure that the service is able to remain active through to the end of the fiscal year. If you currently have 15 items out, they are not being recalled, but you must be down below 10 before you can make a new request. The quota will be raised again as soon as possible.
No. The reason is that most software comes with a specific number of licenses. The library that lends the software wouldn't be able to regulate who had it installed at any one time, so it would be in danger of copyright infringement. You can purchase software that is required for your courses from the Empire State College bookstore. Academic Superstore also offers an often-substantial student/educator discount on software.
Your username and password allow us to give you secure access to information about your interlibrary loan requests. You also can edit your contact and shipping information.
If you forget your password, contact the library at email@example.com or call 800-847-3000, ext. 2222. The college can reset your password so you can access ILLiad. Please change your password once you log on to ILLiad.
Internet Explorer, Firefox and Chrome are all fine.
The technology that the library uses sends a session ID to be stored on your machine so the system will recognize your computer. You can refuse this cookie and still be able to use ILLiad without any problems.
Adobe Acrobat Reader is available without charge from Adobe Systems, Inc. You can get Adobe Reader at this link.
You must submit a valid email address to receive notification of the status of your request. You also will receive notifications of cancellations, due dates, recalls and overdue notices.
Requests may be cancelled for a number of reasons:
Journal articles and some book chapters will be made available to you to read and download through the ILL system. You will need the free, downloadable software application Adobe Reader to open these PDF documents. For more information, refer to the detailed information below on electronic delivery.
Books and most audio, visual and multimedia materials will be delivered by parcel post to your home or office address. University at Buffalo cannot ship to P.O. boxes. Please submit an address where someone will be present to sign for a package. UPS will attempt to deliver your package three times before returning it to the sender.
These materials will be shipped with a return mailer that is already addressed and postage-paid. Put the mailer in a safe place, because you will need it to return the books to the University at Buffalo. If the University at Buffalo has to purchase the book you requested, the book will be shipped to you from Amazon.com. A pre-addressed, postage-paid mailer will be shipped separately from the University at Buffalo. You must use this mailer to return the book to the University at Buffalo by its due date.
The loan period is 30 days.
You may renew most materials up to the date they are due. Renewed items may be kept for an additional 30 days after their original due date. You may renew only once.
If you need to renew an item after the due date, you may Renew Pending Approval, which means that your request will be considered by the University at Buffalo library and either accepted or cancelled.
If you missed the date to renew your materials, but need to keep them a little longer (a week or two) just send an email to firstname.lastname@example.org letting us know, and return them as soon as possible. You will continue to receive overdue notices.
We charge to replace lost or destroyed materials, but we do not fine for overdues.
Recalled items can't be renewed, and must be returned by the date specified in the recall email, because someone is waiting for them.
To renew materials:
You will receive an automated email notification for each item received. That email will include information about the delivery method.
Some libraries ship photocopies of articles to the college in electronic format. In the past you would have had to pick them up or have them mailed to you. Now, through ILLiad, the college can offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the electronic delivery information page.
You will need Adobe Acrobat Reader installed and configured to work with your Web browser in order to view, download and print these articles. If you can read the sample page, then your computer has the necessary software installed to work with your Web browser. However, if your computer tells you the file type is unknown and asks if you want to save the file to disk, then you need to install the Adobe Acrobat Reader software.
Email questions to email@example.com or call 800-847-3000, ext. 2222.
From time to time the librarians purge older records from ILLiad. The college policy is to keep requests online for several years in order to comply with record-keeping requirements of the copyright law.
Has it been less than a week? If so, then don't worry because they are most likely in transit.
Have you moved? You must change your address in the system so that your items will be shipped to you. Check with someone at your old address to see if anyone picked up the packages for you.
You can contact firstname.lastname@example.org about missing items.
Materials that you receive in electronic format (journal articles, book chapters, etc.) do not need to be returned.
Books and multimedia will come with a pre-addressed, prepaid mailer, which you must use to send them back to University at Buffalo. Books that the University at Buffalo purchased from Amazon.com were shipped to you from Amazon.com, but must be returned to the University at Buffalo in the pre-addressed, postage-paid mailer that was shipped to you separately. That mailer has a unique barcode which must be scanned to check that particular item back in.
If you have lost your return mailer, send an email to email@example.com for instructions. Please include the item's transaction number.
Every UPS package has a tracking number. Before you send your materials back in their designated mailer, note the tracking number (located beneath the barcode). You can use that tracking number to find out the current status of the package at the UPS website.
Once a book has become very overdue (three or four weeks) three things happen:
We will send you a notification by email. Here is the important thing: If you return the items, you will not owe anything. Only if the items are lost or destroyed do you have to pay any money.
You can enclose a note with the item asking UB to notify us that the items are checked back in. As soon as we know they are checked in, we will remove the block on your ILL account and the hold on your student account. If more than a week has passed since you returned all your items, and you are still blocked, please contact us at firstname.lastname@example.org.
Yes. If the material you have is recalled, that means that someone else needs it. You will receive a notice by email and have 14 days to return the materials to the University at Buffalo library. It is extremely important that you return recalled items immediately. Recalled items cannot be renewed.
Sometimes shipping takes longer than expected. If you returned your books more than a week ago, but they still are listed as overdue, please contact email@example.com. It's a good idea to keep your UPS tracking number handy.
If you have moved, you must change your address in the system or you will not receive materials that are shipped to you.
Email questions to firstname.lastname@example.org or call 800-847-3000, ext. 2222.
Please note: If you need to request accommodations with content linked to on this guide, on the basis of a disability, please contact Disability Services by emailing them at Disability.Services@esc.edu. Requests for accommodations should be submitted as early as possible to allow for sufficient planning. If you have questions, please visit the disability services website http://www.esc.edu/disabilityservices.